Thank you for shopping at Ornolia. Every piece is packed to order in our branded packaging and shipped directly to you. Below is everything you need to know about how and when your order arrives.

We ship to the the countries listed at checkout. If your country does not appear as an option at checkout, we are not able to deliver there yet.

Orders are processed within 1-3 business days of payment. Processing includes a quality inspection and packing in our branded packaging. Business days are Monday through Friday, excluding public holidays. During peak periods such as the holiday season, processing may take an extra 1-2 business days.

Estimated delivery times, including processing, are:

These are estimates, not guarantees. Carrier delays, customs processing, weather, and peak-season volume can extend delivery. We are not able to offer expedited or express shipping at this time.

Shipping is free on orders of £50 or more. Orders below that amount ship for a flat £4.99. The fee, if any, is shown at checkout before you pay.

International orders are shipped Delivered Duty Paid. Import duties and customs clearance are covered, so you will not be asked to pay anything extra when your package arrives. If a carrier or customs office ever asks you for a payment on delivery, please contact us before paying so we can resolve it.

For deliveries outside the United States and United Kingdom, carriers and customs authorities require a valid phone number. Please enter one at checkout. Orders without a reachable phone number may be held, delayed, or returned, and we cannot be responsible for delays caused by a missing or incorrect number.

You will receive a tracking number by email as soon as your order ships. Tracking can take 24 to 48 hours to show movement after you receive it, because carriers only update once the package is scanned into their network. If your tracking has not updated after 3 business days, contact us at ornoliaofficial@gmail.com with your order number and we will look into it.

We use trusted national and international carriers selected for your destination. Depending on the carrier and your location, your package may be delivered to your mailbox, left in a safe place, handed to a neighbor, or held at a local post office or parcel locker for collection. Please check these locations before reporting a package as missing.

If you entered the wrong address, contact us at ornoliaofficial@gmail.com immediately after placing your order with your order number and the full corrected address. We will do our best to update it, but once your order has entered processing we can no longer make changes. We are not able to redirect a package after it has shipped. See "Undeliverable and returned packages" below for what happens if a package cannot be delivered.

We are not responsible for orders that cannot be delivered because of the address or delivery conditions you provide. This includes:

In these cases the package may be returned to the sender or disposed of by the carrier, and we are unable to offer a replacement, refund, or re-shipment. Please double-check your address and phone number before completing checkout, and watch your tracking so you can collect a package that is being held for you.

Orders can be cancelled only before they enter processing. To request a cancellation, contact ornoliaofficial@gmail.com immediately after placing your order with your order number. Once processing has begun, the order cannot be cancelled. If you no longer want the item, please refer to our Return Policy.

Orders with several items usually ship together in one package. Occasionally an order may ship in more than one package; if so, you will receive tracking for each and there is no additional charge.

If tracking shows no movement: packages sometimes pause in transit for a few days, especially during customs clearance. If your tracking has not updated for 7 days past the estimated delivery window, contact us at ornoliaofficial@gmail.com with your order number no later than 30 days after the estimated delivery date. We will open an investigation with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund.

If tracking shows "Delivered" but you have not received the package: please check your mailbox, porch, any safe-drop location, with neighbors and household members, and with your local post office or parcel locker, as carriers frequently mark packages delivered shortly before they arrive. If it has not turned up after 2 business days, contact the carrier with your tracking number and let us know so we can assist with the carrier investigation. Please note that we are not able to replace or refund packages that the carrier confirms as delivered to the address provided at checkout, or that were returned because the address was incorrect or inaccessible.

If your order arrives damaged or you received the wrong item, please see our Return Policy and contact us within 7 days of delivery with photos. We will arrange a free replacement or a refund.

Email ornoliaofficial@gmail.com with your order number and we will be glad to help. We typically respond within 1-2 business days.